Terms & Conditions

Welcome to Maria Frantzi Jewellery website terms and conditions for use. These terms and conditions apply to the use of this website at www.mariafrantzi.com by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

Payment
We accept all major types of credit card (MasterCard, Solo, Switch Maestro, Visa, Visa Debit & Delta and Visa Electron). We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using Stripe, a secure trading online payment gateway.

At Maria Frantzi Jewellery we do not hold any of your credit card details. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Additional Payment Information for Overseas Customers: The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company.

Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information, please be assured it will remain secure.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and MasterCard, to help reduce fraudulent purchases by verifying purchaser identity during online transactions. Put simply, 3-D Secure is the Internet equivalent of Chip & PIN at Point-of-Sale.

Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost. Maria Frantzi Jewellery cannot be held responsible for goods that are lost or delayed in transit.

Packaging
Your jewellery will be sent to you in a lovely presentation box. Please rest assured that we always package our items securely and safely.

Prices
Goods are charged at price stated on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP). Postage and packing will be added to non-UK orders.

Returns
You have 14 days to return goods for any reason.

You are responsible for the safe carriage of items to Maria Frantzi Jewellery. You will then receive a refund for the full value of your purchase.

To arrange a return please email mariafrantzi12@gmail.com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. Any item(s) being returned must be returned in their original Maria Frantzi Jewellery packaging. Please send items for return to our London Postal address:

Maria Frantzi, 36 Bywater Place, London SE16 5NE

Sale items are non-refundable and non-returnable.

Your original postage costs will not be refunded unless the item you received was sent in error or is faulty. Products must be returned and carefully repackaged in their original packing.

Maria Frantzi Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Maria Frantzi Jewellery.

If you have any queries regarding our returns policy, please send an email to mariafrantzi12@gmail.com or you can call us on +44 (0)7818286066.

International Returns
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant local customs or post department before returning the item. Alternatively you can Maria at mariafrantzi12@gmail.com for further assistance.

Description
State sizes are accurate within reason. Variations may occur due to the handmade nature of the goods. Colours may vary from illustrations due to variations in computer monitors.

Copyright
Maria Frantzi Jewellery retains copyright of all designs, photography, text, and other content on this website, actionable in law for any breaches.

Disclaimer
Maria Frantzi Jewellery contract with you: No contract shall exist between you and Maria Frantzi Jewellery until Maria Frantzi Jewellery has sent you an email confirming receipt and acceptance of your order. Maria Frantzi Jewellery is entitled to withdraw from any contract in the case of obvious errors or inaccuracies or for unavailability.